Resource Library

Unlock a safer call path to build contact center efficiency and cost savings while preserving consumer trust. In this panel-style webinar, you'll learn about:

• Increasing answer rates: How to support carrier-level identity verification and reduce mislabeling to help improve outbound answer rates.
• Building inbound defenses: How to integrate voice biometrics and deepfake detection into the call flow to help reduce AHT and fraud risk.
• Eliminating blind spots: Using AI-driven analytics and carrier visibility to troubleshoot delivery failures and monitor traffic anomalies in real-time.

Speakers:
Lauren Brockman
Sr. Director of Product Management

Lauren is the Commercial Product Lead for Bandwidth’s Direct-to-Enterprise product portfolio, featuring Bandwidth’s award-winning MaestroTM solution. 

Elijah Robertson
Director, Product Management

Elijah Robertson is an experienced product leader who specializes in roadmap for business, driving and executing product vision. He focuses on delivering cross functional collaboration between company and customers to deliver successful measurable results. 

Marissa Harrell 
Manager, Product Marketing

At Bandwidth, Marissa drives go-to-market strategy with the mission to help enterprises build exceptional communications to deliver the best customer and employee experiences possible.